SERVICE SYSTEM
Service System
Chentai advocates the service concept and spirit of "Sunshine Express, Sincere Service", and through the construction and mature application of an active three-level service system, provides the most professional technical services for all users with more standardized management, faster response, and more thoughtful service.
Headquarters Service Centre
By the company headquarters senior engineers and technical team
6 Large Area Service Center
There are six secondary regional service centers, which are the responsibility of the regional manager.
Our professional service team always stick to the users, timely and efficient to provide a full range of technical support and after-sales service guarantee
1. First-level service outlets in prefectures and cities-engineers who have been strictly trained and assessed all over the country directly face users, close to users, and provide professional after-sales service;
2. Secondary regional service center-composed of regional manager and engineer team, providing technical support for primary service outlets and all users within the jurisdiction;
3. Level 3 headquarters service center-composed of chief engineers and professional technical teams, providing technical support for level 2 service centers, level 1 service outlets and all users nationwide;
Service Process
SERVICE PROCESS
Service Content
SERVICE PROCESS
Provide regular training on product operation and daily maintenance;
Regularly organize and implement proactive and preventive patrols, inspections, and maintenance services
Provide 7*24 hours remote technical support (telephone, video, etc.);
Provide on-site repair, maintenance, software upgrade, spare parts replacement and other services;
Provide emergency response plan and measures to deal with service emergencies;
Establish detailed equipment service files and manage service data for the whole life cycle of equipment;
Provide sufficient service technology and spare parts reserves to ensure the quality and sustainability of services;
SERVICE COMMITMENT
Service Commitment
"Sunshine Express, Sincere Service"
With sincere and enthusiastic service attitude, fast and thoughtful service response, we provide professional standardized and personalized service closely around the needs of users,
All-round, all-weather to ensure a comfortable user product experience
Headquarters address: Chentai Science Park, 56 Wanglong Road, Changsha High-tech Zone China
Telephone:+86-731-82245688
Fax: 0731 -- 84120688
Headquarters address: Chentai Science Park, 56 Wanglong Road, Changsha High-tech Zone China
Telephone:+86-731-82245688
Fax: +86-731-84120688